FAQs

Mark Cuban Cost Plus Drug Company (more commonly known as Cost Plus Drugs) offers safe medicines at the lowest possible price. We provide complete transparency on the cost of drugs so that patients know they are getting a fair price. As a public-benefit corporation, we prioritize our social mission of improving public health. To learn more about our mission, check out costplusdrugs.com/mission.

1. Find your medication in our online store by searching, browsing alphabetically or by medical condition.
2. Once you’ve found your medication, sign up for an account.
3. Reach out to your doctor or provider with our provided instructions (costplusdrugs.com/contact-your-doctor) to receive your prescriptions.
4. Once we receive a prescription from your doctor, you’ll be notified to checkout.
5. Your medications will be delivered straight to your door in just a few days.

Our prices are the true cost to get each medication from the manufacturer to you. We cut out the pharmacy middlemen and negotiate directly with manufacturers to get the best possible price. Then, we show you exactly how much you’ll pay for us to keep our business running and how much it will cost to prepare and ship your prescription.

Just sign up for an account and the prescription from your doctor will be connected to your account. Then, our pharmacy partner will notify you when you’re ready to checkout and get your medications delivered.

Currently, we only accept prescription insurance for the following insurance providers. However, we will be adding more insurance plans in the coming months. If you aren’t sure if Cost Plus Drugs accepts your insurance, please contact your insurance company and ask if Mark Cuban Cost Plus Drug Company is an “in-network pharmacy" with your prescription plan.

AffirmedRx, Archimedes, Capital Blue Cross, Drexi, FairosRx, Liviniti, MedOne, Network Health Plan, NWA ECH Health Plan, Oread Rx, PCA Rx, PharmPix, Prescryptive, Rightway, RxPreferred, RxSaveCard, Scripius, SelectHealth, SGRX, SmithRx, TransparentRx, True Rx Health Strategists, TrueScripts, VIVIO, WellDyne, and other select prescription plans.

Yes! Investor Mark Cuban and CEO Dr. Alexander Oshmyansky strongly believe that every American should have access to safe, affordable medicines. Many Americans are spending crazy amounts of money each month just to stay healthy. We know there’s a better way. We work with HealthDyne, our trusted fulfillment partner to fill your prescriptions from their accredited pharmacies. HealthDyne's licensed pharmacists will ensure your medication is safely dispensed and shipped to you, and they are available 24/7 for consultations or questions about your medication. To learn more about our mission and how Mark Cuban has been involved, check out Our Mission.

We work with HealthDyne, our trusted fulfillment partner to fill your prescriptions. HealthDyne's accredited pharmacists will ensure your medication is safe and delivered to your doorstep on time.

For now, we only offer a set amount of medications. To see all medications we currently offer, please go to costplusdrugs.com/medications. We will be expanding this list regularly so if you don't see your medication, please sign up for our newsletter to be updated when we add new medications.

You can reach out to us via the form on the Contact Us page.

The retail price listed on our website is an average of retail prices across other pharmacies that is sourced from third-party data. This information is published at the time we add the medication so may not reflect current market prices.

We calculate our 15% markup by multiplying the price we pay for the medication by 0.15. This gives us the markup we add to the original price.

For example, if the medication costs us $50, the markup would be $50 x 0.15 = $7.50. We then add that $7.50 to the original $50 plus any pharmacy labor and shipping fees.

We are working with select groups to give you additional options to pay for your prescriptions. However, the price of your prescription will always be less than or equal to the Cost Plus Drugs non-insurance price with standard shipping. Working with these groups allows claims to be submitted to your prescription insurance plan which could possibly apply towards your personal deductible or out of pocket maximum and clinical profiles. Your insurance provider may also provide clinical management for the medications you take. By having your claim sent to your insurance provider, they can better manage your condition.

Yes, if you are a parent or legal guardian, you can now add your under 18 dependent to your Cost Plus Drugs account. Then you can order manage their prescriptions for them.

To sign up, please go to the medication browse page and find the medications that you take. From there, you will be prompted to login and have your prescriber send us your prescriptions.

After landing on the homepage, select "Sign In" in the top right corner. From the Sign In screen, select "don't remember your password?" and enter your email. You will then receive an email with the opportunity to reset your password.

We will send all prescription notifications to the email address you signed up with when creating your account.

You can use a previous payment method or add a new payment method during checkout. If you are having trouble with your payment, please contact Customer Support.

You can use a previous shipping address or add a new shipping address during checkout. In most cases, we can't change the shipping address after an order has been placed. If you need assistance or have a question about your order, please contact Customer Support.

Yes, your personal health information is secured with your login and password. We do recommend that you logout after each session especially if you are using public devices. Click here to read our Privacy Policy.

Please log into your account and submit a request to our customer support team at costplusdrugs.com/contact/support.

You do not need insurance to sign up and receive medication from Cost Plus Drugs.

Yes, you can delete your account if there are no active items in your prescription manager. Sign into your account, click your profile picture on the top right, go to “settings” and scroll down to the bottom. Click the red button “delete account” to proceed. Please note: deleting your account will prevent you from logging back into your account.

If you have active prescriptions, this action will submit a Support Request to Customer Support to assist with the account deletion request.

*/)Some account information may be retained to the extent required by law. Please see Privacy Policy.

You can add insurance when you first create an account or in your account settings here.

The auto-refill feature lets your prescriptions with remaining refills be filled and sent to you automatically. You don't have to order them each time.

No, auto-refill is entirely optional and requires you to opt-in.

Only certain prescriptions can be auto-refilled. If your prescription is eligible for auto-refill, you'll see the button to enroll it.

When you log into your account, go to your Prescription Manager. If a prescription is eligible for auto-refill, you'll see a button to enroll it. You'll need to agree to the terms and place your first order for this prescription manually. After that first order, the auto-refill will start with your next scheduled refill.

If your prescription has no refills, it will not be eligible for auto-refill, please work with your provider to send in a new prescription. Once a new prescription is received, you will need to place a new order and then you can enroll it for auto-refill if desired.

No, at this time, you can only use auto-refill for prescriptions you pay for directly (not with insurance). We'll send you emails to remind you to refill your insurance prescriptions.

Yes, we will send you an email 7 days before your order is processed so you know it's coming.

We'll send you an email 7 days before we fill your auto-refill order. This gives you time to cancel if you need to.

Yes, you can cancel your auto-refill order up to 7 days before it gets filled. You can do this in your Prescription Manager. If you cancel, auto-refill will be turned off for that prescription. You can restart auto-refill later.

If you cancel, you'll need to order your prescription yourself when you need more. You can turn auto-refills back on later if needed.

If you need your next refill sooner, you'll have to switch off auto-refills for now. Then, you can place a new order whenever you need it. After that order goes through, you can turn auto-refills back on.

Yes, you can turn off auto-refill for any prescription whenever you want in your account. We'll also email you to let you know it's turned off.

If your doctor changes your prescription or how much you take, please cancel your auto-refill for your old prescription. You'll need a new prescription, and then you can sign up for auto-refill for the new prescription if available.

We will use the same card you used when you first turned on auto-refill for that prescription.

A payment card must be on file to enable auto-refill. You will be prompted to add a payment card if none is present.

We'll email you. Then, you'll need to order your prescription yourself and use a different card.

The card you used for the initial order with auto-refill will be charged.

If you want to use a different card, you will need to turn off auto-refill, then turn auto-refill back on and use the new card to place the first order manually.

Auto-refill orders are typically sent by standard shipping, even if your first order was sent using expedited shipping . However, prescriptions that must stay cold will be shipped using the appropriate cold chain shipping method to ensure proper temperature control.

Right now, we don't offer faster shipping for auto-refill orders. If you need your prescription faster, you'll need to cancel auto-refill and order it yourself with expedited shipping.

You will need to update your default shipping address in your account settings prior to the auto-refill order being processed.

You can see how your order is doing in the "Order History" section of your account.

Yes, parents or guardians can now add their dependents under 18 to their Cost Plus Drugs account. In some states, we need permission from the dependent once they get to a certain age.

In some states, dependents must give consent for you to manage their prescriptions once they reach a certain age. The age at which this requirement begins varies by state. About a month before they reach this age, they’ll be notified to grant permission. If they do not provide consent, you will no longer be able to access their prescription information.

When your dependent is close to the age requiring consent, we’ll notify you in your Cost Plus Drugs account. To continue managing their prescriptions, they must grant permission. We’ll email them instructions to verify their identity and set up their own account. If they approve, their account links to yours. If not, you will no longer be able to access their prescription information.

You can add your dependent in two ways: 1. Go to 'Prescription Manager' and find the 'Add Family Member' button. 2. Go to your account settings and find 'Family & Other Users'. You'll need to enter your dependent's information and health details. You can only add dependents under 18.

No, there's no limit to how many dependents under 18 you can add to your account.

No, dependents under 18 can't have their own login for Cost Plus Drugs. They need be added to a parent's or guardian's account. Once they reach the age of consent and give you access, they will create their own login, but it will stay linked to yours.

Yes, once your dependent reaches the age of consent and gives you access, they can take it away at any time. They can do this through their own account, or customer service can help.

Each prescription is tied to one person—you or your dependent. You’ll see the name and initials next to each prescription and can filter by person. You can only order prescriptions for one person at a time, so you can’t place an order for yourself and your dependent at the same time

If you have access to your dependent’s account, you can see their prescriptions and order history. In the 'Prescription Manager' and 'Orders' sections, you can choose to see your information or your dependent’s. You'll also see labels that show whose prescriptions you're looking at.

Yes, your dependent can have their own insurance information if we accept their insurance. When you pay, you can choose which saved card to use. You can also save different addresses for your dependent.

Yes, as long as you have permission to manage their account, you'll get alerts for their prescriptions, like you do for your own. We'll email you about refills and order updates.

Currently, we only accept prescription insurance for the following insurance providers. However, we will be adding more insurance plans in the coming months. If you aren’t sure if Cost Plus Drugs accepts your insurance, please contact your insurance company and ask if Mark Cuban Cost Plus Drug Company is an “in-network pharmacy" with your prescription plan.

AffirmedRx, Archimedes, Capital Blue Cross, Drexi, FairosRx, Liviniti, MedOne, Network Health Plan, NWA ECH Health Plan, Oread Rx, PCA Rx, PharmPix, Prescryptive, Rightway, RxPreferred, Scripius, SelectHealth, SGRX, SmithRx, TransparentRx, True Rx Health Strategists, TrueScripts, VIVIO, WellDyne, and other select prescription plans.

No, you do not need insurance to use Cost Plus Drugs and can still checkout with the retail pricing of drugs on the site. Though, we want to offer you as many options to cover your prescriptions, so we do support select insurance plans.

It depends on what your insurance plan covers. If we carry your medication (find out here) and your insurance plan covers it, you can use your insurance. You can contact your insurance provider if you have questions about your medication.

You can add insurance when you first create an account or in your account settings here. After Cost Plus Drugs pharmacy receives a prescription from your doctor, you can check your insurance price during checkout. After you successfully checkout with insurance, we will bill your insurance company for the appropriate amount.

You can change your insurance by deleting the insurance on file here and adding a new one.

Your insurance plan determines your copays and the amounts can vary depending on what type of plan you have. We show your copay price with insurance and the price without insurance before you request your prescription, so you can choose your best option.

There could be a variety of reasons your medication is not covered. If you have any questions, please contact your insurance company.

Yes, standard shipping is included in your price to the insurance company. If you choose expedited shipping, you will be responsible to pay the difference.

It depends on what your insurance allows. Please contact your insurance provider if you have any questions about your plan. We will be unable to rebill your insurance later on your behalf. A complete order receipt will be available to download from your account if you choose to submit a member reimbursement to your insurance provider.

You can view and download your receipts in your account orders here.

Log into your account and go to the order page under account profile.

To view the status of your order, log into your account and go to the order page under the account profile.

Yes, you will need to pay for shipping. Typically, the costs are $5 standard in the continental US, $15 expedited in the continental US and $25 to Alaska and Hawaii. We will always show you your shipping cost at checkout.

Shipping costs vary based on the number of prescriptions (Rx Count) and the chosen shipping method. Here's a quick breakdown of our shipping costs:

1. Standard Shipping:
   1. 1 to 2 prescriptions: $5.00
   2. 3 to 4 prescriptions: $7.00
   3. 5 to 6 prescriptions: $9.00
   4. 7 or more prescriptions: $15.00
2. Expedited Shipping:
   1. 1 to 4 prescriptions: $15.00
   2. 5 to 6 prescriptions: $20.00
   3. 7 or more prescriptions: $25.00
   4. Note: For patients in Alaska or Hawaii, expedited shipping is a flat rate of $25, regardless of the number of prescriptions.
3. Cold-Chain Shipping:
   1. $55 per prescription.

Taxes may vary by state laws and regulations. Taxes will be calculated at checkout based on the state in which medication is delivered.

We offer standard and expedited shipping speeds.

You can order as much medication as your doctor and state allows on the prescription. So, if your prescription has 3 refills, you'll need to place 3 separate orders – one for each refill.

You can place a new order once you've used about half of your current medication.

If you'd like to order a larger amount all at once, ask your doctor to write a new prescription for a larger quantity.

After we receive your prescription, we will prompt you to checkout on our website. Once you have completed checkout, we will ship the medications directly to your shipping address!

Currently, we only accept prescription insurance for the following insurance providers. However, we will be adding more insurance plans in the coming months. If you aren’t sure if Cost Plus Drugs accepts your insurance, please contact your insurance company and ask if Mark Cuban Cost Plus Drug Company is an “in-network pharmacy" with your prescription plan.

AffirmedRx, Archimedes, Capital Blue Cross, Drexi, FairosRx, Liviniti, MedOne, Network Health Plan, NWA ECH Health Plan, Oread Rx, PCA Rx, PharmPix, Prescryptive, Rightway, RxPreferred, RxSaveCard, Scripius, SelectHealth, SGRX, SmithRx, TransparentRx, True Rx Health Strategists, TrueScripts, VIVIO, WellDyne, and other select prescription plans.

Unfortunately, we are unable to accept returns on medications. If you have questions or need assistance, please Contact Us.

For information about safely disposing of unused medication, please visit FDA.gov for additional resources and recommendations.

Once we have received your prescription from your doctor, we will send you an email to checkout and pay for your prescriptions.

At this time controlled medications are not available.

Once a refund has been processed, it can take 5-10 business days, depending on your bank, for the credit to appear on your statement.

Yes, we take many FSA and HSA cards, but not all of them.  If your card doesn't work, please use another payment card. Then, you can talk to your FSA or HSA card company to get reimbursed.

No, we don't have an app at this time. Our website is designed to work with your smartphone browser.

No, we do not accept coupon or discount cards.

Our pharmacy partners currently deliver in all 50 states. Shipping to APO/FPO/DPO addresses is not available at this time.

Cost Plus Drugs works with HealthDyne, our trusted fulfillment partner to fill your prescriptions from their accredited pharmacies. HealthDyne licensed pharmacists will ensure your medication is safely dispensed and shipped to you, and they are available 24/7 for consultations or questions about your medication.

Refrigerated or insulated shipping refers to the transportation of temperature-sensitive medications that must be maintained at a specific temperature range to preserve their quality, safety, and efficacy. This type of shipping requires specialized packaging and processes to ensure the medication remains within the required temperature range while in transit.

Temperature sensitive medications require special packaging and handling to maintain a consistent and controlled temperature range. This includes the use of temperature-controlled packaging materials, such as insulated containers and gel packs, and the need for expedited shipping methods to minimize exposure to temperature fluctuations.

Medications that require temperature-controlled shipping are those that are sensitive to heat or cold and can be affected by changes in temperature. This includes certain antibiotics, biologic products, insulin and other hormone-based medications.

No, refrigerated or insulated shipping methods are required to ensure the quality, safety, and efficacy of temperature sensitive medications.

The best way is to get your doctor to send an electronic prescription to us. Please see costplusdrugs.com/contact-your-doctor for instructions for how to get your prescription from your doctor.

Just sign up for an account and the prescription from your doctor will be connected to your account. Then, our pharmacy partner will notify you when you’re ready to checkout and get your medications delivered.

If you have questions regarding your medication, please call the phone number on your prescription bottle. If you are experiencing a life threatening emergency, please dial 911.

Yes. If the person is under 18, and you are their parent or legal guardian, you can add them to your Cost Plus Drugs account and manage their prescriptions. If the person is 18 or older, they need to sign up for their own account to manage their prescriptions.

Your health profile information including name and date of birth must exactly match the information on your prescription. If this is not the case, please contact your doctor to confirm that the information on your prescription matches the information you entered on your health profile when signing up for an account on costplusdrugs.com.

If a prescription has eligible refills, it will be available for fills when you have used 50% of your prescription's day supply. Please note if using insurance the refill percent of utilization may vary. If a prescription does not have refills, please contact your doctor to request refills.

Please log into your account, then go to costplusdrugs.com/contact/support to contact our Support team.

Give our customer service team a call right away! We'll try to help you cancel it, but we can't promise we can stop it once you've placed the order.

Log into your account. After you are logged in, you will see medications towards the top where you can view all your pending prescriptions, active prescriptions, and inactive prescriptions.

No, we need your prescriber to send your prescription to our online pharmacy partner. Please refer to costplusdrugs.com/contact-your-doctor for instructions and more guidance on how to get your prescription from your doctor.

This depends on your provider. We recommend asking your provider if they sent your prescription. We will notify you once we receive your prescription.

For brand-name drugs, we offer high-quality generic alternatives, provided your doctor approves. Due to our wide range of manufacturers for each drug, we cannot guarantee the same manufacturer with each order.

First, confirm that the medications you requested are available by finding your medication on the medication browse page. We do not carry all forms and strengths of each medication on our list, so please confirm that your prescription is for a form and strength that is available on our website.

Next, confirm that your prescriber has sent your prescription to Mark Cuban Cost Plus Drug Company and has included your email address on the prescription.

You can find all of the information your doctor will need to send us a prescription on the Contact Your Doctor page.

Once we receive a valid prescription from your provider, it can take up to 24 hours for us to notify you by email. If you have confirmed that your doctor has sent us a valid prescription for medications listed on our website and you have not received an email from us or do not see your prescription in your account after 24 hours, please reach out to us via the form on the Contact Us page.

Unfortunately, we are only able to accept prescriptions for human patients at this time.

Yes! As long as you can find your medication on our website, we can fill orders for any quantity that your provider prescribes to us.

Today, we carry more than 2,300 commonly prescribed generic medications and a limited number of brand medications. We are continually adding more drugs to our inventory.

Currently, we only accept prescription insurance for the following insurance providers. However, we will be adding more insurance plans in the coming months. If you aren’t sure if Cost Plus Drugs accepts your insurance, please contact your insurance company and ask if Mark Cuban Cost Plus Drug Company is an “in-network pharmacy" with your prescription plan.

AffirmedRx, Archimedes, Capital Blue Cross, Drexi, FairosRx, Liviniti, MedOne, Network Health Plan, NWA ECH Health Plan, Oread Rx, PCA Rx, PharmPix, Prescryptive, Rightway, RxPreferred, Scripius, SelectHealth, SGRX, SmithRx, TransparentRx, True Rx Health Strategists, TrueScripts, VIVIO, WellDyne, and other select prescription plans.

Yes! Our pharmacy partner works with Surescripts to receive eScripts.

We will contact you by phone, fax or via your EHR if we have any questions regarding your prescriptions.

Yes, the patient's email address needs to be included on the prescription. If your EMR does not have a field for email, you can include it in a note on the EMR.

Common rejections we encounter are potential interactions with other medications, high doses, pregnancy or diagnosis contraindication, or invalid prescribing or prescription information.

Accredited pharmacists are available 24/7 through our fulfillment partner, HealthDyne.

Please call our pharmacy fulfillment partner, HealthDyne, at (833)-926-3384.